Frequently Asked Questions
Got a question? You're in the right place. We've compiled a list of the most common questions we receive from our readers. We've tried to keep the answers short, sweet, and to the point. If you can't find what you're looking for here, please feel free to reach out to us directly.
General Questions
- 1. Are you an online casino? Can I play games here?
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No, CasinoHub365.com is not an online casino. We are an independent review and information website. We don't offer any real-money games. Our goal is to provide you with expert analysis and recommendations so you can choose a great online casino to play at. Learn more about our mission on our about us page.
- 2. Are your reviews truly unbiased?
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Yes. While we operate as an affiliate marketing site, our reputation is built on trust. We conduct hands-on testing for every site we feature, and our ratings are based on a strict set of data-driven criteria. A casino cannot pay for a better review. You can read about our entire methodology on our reviews process page.
- 3. Is online gambling legal in Canada?
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The legal landscape is complex and varies by province. For instance, Ontario has a regulated market, while other provinces operate differently. It is your responsibility to understand and comply with the laws in your specific location. The casinos we recommend are typically licensed by reputable international authorities like the MGA, which ensures a high standard of safety and fairness.
Casino & Account Questions
It's important to know who to ask for help when you have a specific problem. Here's a quick guide:
| Type of Question | Who to Contact |
|---|---|
| Issues with your casino account (login, verification, etc.) | The casino's customer support team. |
| Questions about a specific bonus or promotion rule. | The casino's customer support team. |
| Questions about our review content or ratings. | Us, via our contact page. |
| Problems with a deposit or withdrawal. | The casino's customer support team. |
As a general rule, if your issue involves your personal account or money at a specific casino, you must contact that casino's support team directly. We do not have access to their systems and cannot help with those issues.
More Specific Questions
- How do I sign up at a casino like Spinmama?
The process is usually very quick. You'll need to provide some basic personal information like your name, address, and email. We have a detailed, step-by-step guide on our register page to walk you through it.
- The bonus I see on your site is different on the casino's site. Why?
Casinos can change their promotional offers at any time. We do our best to keep our information updated, but you should always consider the information on the casino's official website as the most current. Check out our promo page for a general guide on how to evaluate bonus terms.
- I forgot my casino password. Can you help me?
We can't reset your password for you, but it's an easy fix! Simply go to the casino's website and use their "Forgot Password?" link. We have a troubleshooting guide on our login page that explains this and other common issues.